About Kelley Robertson

Kelley Robertson began his retail sales career in a men's clothing store in the mid-seventies where he got his first taste of dealing with and satisfying customers' needs. With no formal retail experience or sales training, he began to develop his own style which later transferred into a successful career in the hospitality industry.

For over a decade he worked in a managerial capacity for several large chains and in 1990 began training employees, managers and owner/operators. During the next five years, he hired and trained close to 1000 service staff for approximately twenty new restaurants.

In 1995, he returned to retail to provide sales training for the retail sales division of Sony of Canada and helped the Sony Stores become one of Canada top retailers of consumer electronics. The sales training programs and resources he developed are recognized around the world within the Sony organization and have been used by Sony Latin America as well as Sony Mexico.

Kelley left the corporate world to start his private sales training practice in 2002. Since then, he has worked with dozens of different retailers and businesses. His retail client list boasts names such as; Crabtree & Evelyn, Hillebrand Estates Winery, Home Hardware, J. Michaels, Nutrition House, Part Source, Peller Estates Winery, Rogers Video, Rural Roots, Sony Stores, The Wine Shoppe, and West Ottawa Hyundai.

Non-retail clients include: AvMed Health Plans, Canadian Boating Industry, Canadian Franchise Association, Canadian Health Food Association, City of Brampton, Class “A” Fire & Rescue, Creative Outdoor Advertising, Davis Skill Games, Delta Resorts, Epic Plant Company, LG Electronics, Navis Pack & Ship, Nord Gear, Preferred Nutrition, Personal Service Coffee, Renew Life, Samsung, and Vulcan Industries.

Kelley is the author of two sales books, Stop, Ask & Listen-Proven Sales Techniques to Turn Browsers into Buyers and The Secrets of Power Selling. Both sales training books provide practical insights to improving your sales results.

“I have read books by the top motivators such as Brian Tracy and Tom Hopkins and “Stop, Ask & Listen” rates as one of the best. I have already doubled my sales from last month!”

David Hannah, Sales Consultant, Ottawa West Hyundai

Kelley is a frequent contributor to magazines and his articles have appeared in dozens of publications and hundreds of websites around the world. Some of the magazines his articles have appeared in include; Bed Times, Boating Industry Canada, Canadian Vending, Canadian Business Franchise, Dartnell’s Selling!, Graphic Arts, Home Business Magazine, Luggage Leather & Accessories, Professional Door Dealer, Professional Jeweler, Sales Promotion, Sleep Products, Staff Digest, and Tire News. Read some of his articles here.

He also publishes the 59 Seconds to Sales Success a free electronic newsletter that offers practical sales and motivation advice every Monday morning. Receive a free copy of “100 Ways to Increase Your Sales” by subscribing to this free sales and motivational newsletter. Subscribe here.

As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to sales training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service. See his programs here.

“Kelley did an outstanding job of imparting sales training skills to the 280 Store Managers who attended the two conferences. Kelley has a very effective style of teaching…a style which puts people at ease and at the same time, encourages active participation. I can strongly recommend Kelley to other organizations that are involved in customer sales.”

Chuck van der Lee, President, Rogers Video

So…what makes us different?

Rather than delivering generic sales information we customize the sales training content to ensure we address your SPECIFIC sales training needs.

We work with a limited number of clients at any given time. This means you receive personalized sales training attention that translates into better results.

We use learner-centered activities in our sales training workshops. Activities such as discussion groups, case studies, and hands-on application. Each activity is carefully designed to help you and your team members learn the sales skills to succeed.

Our sales training workshops are dynamic and fast-paced because we limit the use of lecture. You can share your sales expertise with others and experiment in a comfortable setting. You can practise and demonstrate your sales skills in a supportive and non-threatening environment.

“The program was awesome! It was so interactive - the time flew by and I didn't even realize how much I was actually learning! I am totally excited about getting back on the floor and applying all the concepts and sharing them with my staff.”

Helen Rego, Manager, Peller Estates Winery

How do we get results?

We know that you want a great return on your investment. We also know that one of the greatest challenges is to make the sales training work when your sales team leaves the program. That’s why we have developed several strategies to help you integrate the concepts from the sales training workshop into your business.

These sales strategies are designed to help you get the best return on your sales training dollar possible. From email support to post-workshop coaching programs, we have a sales training solution that fits most budgets.

Stop wasting money on sales training programs that don’t work! Contact us today to discuss how we can help you get better sales results and a higher return on your training investment.

Learn more about our fearless sales training workshops

Find out about our fearless sales keynote presentations

Kelley can be reached at 905-633-7750 or by e-mail.

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